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Data deletion

Last updated: 18 October 2026

You can ask us to delete your personal data at any time, including data we received from Facebook, Instagram or WhatsApp when you messaged a property that uses CRS.

If you messaged a property on Facebook, Instagram or WhatsApp

  • Email support@crs.bd with the subject "Delete my data".
  • Tell us the name of the property you contacted, the channel (Facebook Messenger, Instagram or WhatsApp) and your name or phone number on that channel, so we can find your messages.
  • We confirm we received your request within 3 working days, delete your messages, attachments and contact details from CRS, and email you when it is done, within 30 days.

You can also ask the property directly; it can delete your conversation in its CRS inbox.

If you removed our app from Facebook

If you remove CRS from Facebook (Settings and privacy, then Settings, then Business integrations), we stop receiving data through it. To delete what we already hold, follow the steps above.

If you are a guest of a property

Ask the property, or email us with the property's name and your booking number; we will help the property delete your data.

If you own or work at a property

The account owner can disconnect messaging channels in CRS at any time and can ask us to close the account and delete its data by emailing support@crs.bd.

What we must keep

We keep invoices and payment records only as long as Bangladesh tax and accounting law requires, then delete them. Everything else is deleted, and removed from backups within 5 weeks.

See our Privacy policy for more.